ACT Education & Visa Consultant (“ACT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and handle your personal information when you visit our website, submit an enquiry, complete an online or social media lead form, communicate with us, or use our education and migration-related services.
Information We Collect
We may collect personal information including your name, phone number, email address, country of residence, educational background, academic qualifications, English language test information, preferred course or institution, intended study destination and intake, and other information you voluntarily provide when making an enquiry.
Where relevant to providing our services, we may request additional information or documents. We will handle such information in accordance with applicable privacy requirements.
How We Collect Information
We may collect information when you contact us directly, complete a form on our website, submit a lead form through platforms such as Facebook or Instagram, communicate with us through phone, email, WhatsApp, Messenger or other communication channels, book an appointment, or engage our services.
How We Use Your Information
We may use your information to:
- Respond to your enquiries and contact you regarding your request.
- Assess your study options and provide education-related guidance.
- Assist with course and institution selection, admissions and related services.
- Provide migration or visa-related services where applicable and appropriately authorised.
- Schedule consultations and appointments.
- Improve our services and customer experience.
- Send relevant service updates or marketing communications where permitted by law.
- Meet our legal and regulatory obligations.
Social Media and Lead Forms
If you submit your information through a Facebook, Instagram or other third-party lead form, the information you provide may be shared with ACT so that our team can respond to your enquiry.
Your use of third-party platforms is also subject to the privacy policies and terms of those platforms.
Disclosure of Personal Information
Where necessary to provide the services you request, we may disclose relevant personal information to appropriate third parties, such as educational institutions, service providers, professional advisers or other organisations involved in your application or enquiry.
We may also disclose information where required or authorised by law.
We do not sell your personal information.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Overseas Disclosure
As ACT assists clients with international education and related services, information may in some circumstances need to be provided to organisations or service providers located outside Australia, including educational institutions or other relevant organisations connected with the destination country.
Where applicable, we take reasonable steps to handle such disclosures in accordance with applicable privacy requirements.
Access and Correction
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate or out of date, subject to applicable legal requirements.
Marketing Communications
Where permitted by law, we may contact you regarding relevant services, opportunities or updates. You may request to stop receiving marketing communications from us at any time.
Cookies and Website Information
Our website may use cookies or similar technologies to support website functionality, understand website usage and improve user experience. Third-party services used on our website may also collect information in accordance with their own privacy policies.
Third-Party Websites
Our website may contain links to third-party websites. ACT is not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website with an updated effective date.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact:
